Junior Bank Teller

Job summary 

To handle bank teller transactions accurately and efficiently by carrying out predetermined tasks, ensuring that customers are assisted promptly and courteously. The pay and benefits that come with this employment vary in Kenya, TZ (NBC), and Mozambique. Talk to Reward if you want further details.

Job description

• Carry out monetary transactions and related tasks: Determine how much cash is available at the teller station throughout the day to balance, control, and manage the cash float.
• When predetermined cash limitations are reached, request restocking or repatriation of cash.
• Actual cash, checks, travelers’ checks, drafts, and other financial instruments can be given out and accepted from walk-in customers over the counter.
• Process and cash checks that customers have presented for deposit or payout after confirming identity, account information, and other necessary steps.
• Be on the lookout for fraudulent or suspicious activity before completing the transaction or dispensing the cash. Inform the team leader or branch manager of any problems.
• Observation of rules, especially when managing checks, notes, IDs, etc.
• Use the 2 ID Buddy to fight fraud.
• Any transactions that are larger than what the teller mandate allows should be sent to the mandated officials or line managers to be approved.
• Record each transaction on the bank’s system and confirm that it has been properly authorized before completing the processing.
• To avoid mistakes, count all of the money that has been collected or distributed at your branch completely.
• Reconcile your own money every day at the start and end of the day and whenever currency is refilled.
• For the purposes of management review and audit, consolidation reports should be produced.
• To recover costs for manually handled customer transactions, make sure journals are processed.
• Ensure that the minimum requirements set by the SARB are adhered to | Customer Service: Give clients advice on the cash and other transaction processes to guarantee a seamless flow of transactions.
• Make every effort to resolve a customer’s question before referring it to another department or the line manager.
• Inform clients frequently about the progress of their requests
• Describe the client services offered by the Bank as well as its policies and security requirements (such as the necessity for ID while transacting).
• Give customers regular updates on the status of their inquiries Explain the Bank’s policies, security requirements (such as the need for ID while transacting), and the customer services available.
• Respond to customer complaints using the Bank’s Customer Care Procedure (CCP) in order to promote feedback and improve customer service.
• Clients are also given instructions on how to properly complete transactional paperwork, including deposit slips, withdrawal slips, and check requisition slips, in order to ensure that these documents are accurate and complete.
• Use clear language while speaking with the client.
• Make sure clients with CW transactions under R4000 and CD transactions under R8000 shift to digital and self-help channels, and provide the necessary support.
• Always act swiftly and nimbly when assisting clients to lessen shortages and surpluses.
• Give expensive customers booklets or pamphlets about your products to let them know that there are various options to make purchases.
• How to use the Internet kiosk should be explained to the customers.
• Identifying sales leads Recognize and seize sales leads and cross-selling opportunities (teller cues).
• When conducting sales campaigns, provide them a brief rundown of the basics and direct them to sales consultants for more information.
• To ensure the supply of leads that will support branch sales, use sales tools intelligently (such as teller prompts).
• Own your sales goals, and daily assist by providing customers with solutions based on their product needs.
• After the client has given the go-ahead, record all further leads on SMD.
• To ensure that all prospects are contacted, follow up with the sales consultants on SMD.
• According to Bank policies, which include physically securing the safe in compliance with relevant policies, close the branch safe.
• As instructed by the line manager, conduct routine cash counts and visual inspections.
• Maintaining and/or sending all transaction records in accordance with bank policies is a must.
• To facilitate monitoring, have a copy of the transaction records on hand.
• Before processing transactions in accordance with the Bank’s policies, make sure that all the information is accurate and complete.
• Bring any issues to the line manager’s notice for follow-up and to decide whether to proceed.
• Pay attention to the limitations and set financial management procedures.
• Make sure you are familiar with all communications’ content, including agendas and alerts for risk days, circulars, bulletins, and other documents.

Education

Business, commerce, and management studies further education and training certificate (Required)

Closing 16 February 2023