Leroy Merlin Contact Centre Agent

Job description.

The contact centre agent’s job is to answer incoming and outgoing phone calls from clients. Respond to inquiries (by phone, email, and social media), handle complaints, troubleshoot major customer support issues, and provide general information. The consultant will be a member of the key contact group.
Your role also includes projecting a professional company image through voice and online interactions.
Job Roles:

Respond to incoming calls, emails, and social media platforms in a professional, efficient, and effective manner.
providing customers with the organization’s service and product information.
Handling and resolving customer complaints ranging from product sales to customer service difficulties.

Keeping records of comments, queries, complaints, and actions done.
Manage and resolve client inquiries and complaints, as well as providing appropriate comments to customers.
Identify and escalate issues to the applicable Department Manager or the Head of Department.
Route calls to the right resources.
Other duties assigned

Job requirements

Grade 12 or equivalent.
Proficient in related computer applications.
Requirements:

1- 3 years of call centre experience, as well as knowledge of customer service standards.
Pay attention to detail and maintain a professional demeanour.
Effective listening, speaking, and written communication skills