Intercare Dental Receptionist

Job Description
Intercare is a dynamic healthcare organisation that focuses on providing value-based care to patients. As Intercare brand ambassadors, everything we do is driven by the desire to make people feel better. People-centeredness, integrity, inclusivity, excellence, and innovation are our shared values that define who we are and what we believe in.

At Intercare, Dental Receptionists (Registered Dental Assistants) contribute to the creation of an environment and culture that allows us to realise our mission of making people happy. We are now looking for an eager individual to fill this post and rise to the challenge. As a dental receptionist, you will deliver outstanding client care that is consistent with the overall business plan, as well as perform administrative and payment functions. If you are a motivated self-starter, this position is ideal for you.

Duties and Responsibilities

Provide timely, courteous, and professional telephone services to patients.
Assist patients in correctly completing necessary paperwork and documenting all information in compliance with internal policies and procedures.
Responsible for all processes linked to the reception-patient journey, such as patient booking, arrival, and payment via the relevant system.
Please direct all consumers to the right location, services, and Professional.
Ensure patient confidentiality at all times in accordance with POPIA.
Ensure that the reception area is constantly clean and tidy.
Refer all emergency patients to the nurse’s station as per protocol.
Assist patients with basic account inquiries and escalate as needed.
Collect all copays and account balances in accordance with Intercare policy and procedures.
Execute and follow the daily cash-up and banking processes.

Minimum qualification:

Matric

Previous experience in a customer-focused service environment, such as reception, would be desirable.
Proficient with computers.
GoodX system experience will be beneficial.
HPCSA Registration as a Dental Assistant

Closing Date:04 March 2024