Ignition Group Reactivations Agents

Description

The Reactivations Agent will be responsible for assisting internal customer service areas in the retention and modification of active client policies; contacting selected customers to present information and explain product offerings as part of IFS’ strategic focus on improving retention, retargeting, and cross-sell activities; and explaining selected insurance products and associated benefits and prices, as well as answering any questions from customers. The Reactivations Agent ensures that FAIS, FICA, and POPIA standards are followed while dealing with client calls and communications, and that acceptable levels of knowledge in these areas are maintained. We provide bright and goal-driven individuals the opportunity to master their sales and customer service abilities and boost their professional growth

Responsibilities:

•Understand products and services offered to specific client categories.

•Meeting all KPI targets. •Encourage open communication through active listening.

•Maintain accuracy in all capturing activities.

•Respond to questions from clients.

•Explain specific policies or product characteristics. Effectively handle available leads to maximise success rates.

•Ensure that all customer communications adhere to the agreed-upon criteria.

•Maintain complete confidentiality at all times while adhering to legislation and service requirements. •Managing objections in sales and customer service.

•Must be able to service clients and close prospective deals

Requirements:

•Matric / Grade 12 (essential) Outbound contact centre sales experience (minimum of six months) Insurance policy servicing is advantageous. Insurance experience (advantageous).

•Criminal and credit clearance (essential) Computer literacy (essential) Proficient in MS Word, Email, and strong typing speed (essential).

•Neutral accent with great verbal and written English communication abilities (essential